Refunds & Cancellation

You top up a wallet, and usage is debited from it as it happens — per minute for calls, monthly for each rented phone number, and per verdict if you use the compliance API. Nothing is charged in advance of use except the number rental, which is charged for the month ahead.

There is no subscription and no contract term. Stopping is simply not topping up again.

• Unused wallet balance. If you close your account, or simply want the money back, we refund the unspent balance that was paid for with real money.
• A duplicate or failed top-up. If you were charged twice, or charged for a top-up that never credited, we refund it in full. Tell us and we will find it — our records are keyed to the payment id, so you do not need to prove anything.
• Calls billed in error. If we charged you for a call that did not connect, or at the wrong rate, we credit the difference back to your wallet, or refund it if you would rather.

• Usage already consumed. Minutes spoken and verdicts issued cost us money at the moment they happen — we pay a carrier and speech providers per call.
• The current month of a number rental. The number is reserved for you for that month and the carrier bills us for it whether or not you use it. Release the number and you are not charged for the next month.
• Promotional credit. Free credit is not money. It has no cash value, cannot be withdrawn, and cannot be converted into a refund. If your balance contains both, we refund only the part you paid for.
• A number’s one-time setup fee, once the number has been provisioned to you.

Release a number from the dashboard at any time. You keep it until the end of the month you have already paid for, and you are not billed again. Once released, the number returns to the carrier and we cannot get it back for you — if it is published anywhere, be sure before you release it.

Email hello@usetone.ai from the address on the account, with the organisation name and, if it is about one payment, the payment id from your billing page. You do not need to give a reason.

We acknowledge within 2 working days and decide within 7. Approved refunds go back to the original payment method — we cannot send a refund anywhere else — and typically appear in 5 to 10 working days, depending on your bank. We do not deduct a processing fee.

If we decline a refund we will tell you why in writing. If you are not satisfied with the outcome, escalate to hello@usetone.ai.

If something looks wrong, please write to us before raising a chargeback — it is faster and we can usually fix it the same week. A chargeback freezes the account while the bank investigates, which stops calls in progress.

Bellatech Marketing Pvt. Ltd.
PT2 804, 8th floor, Pinnacle dreams, Nipania, Vijay Nagar, Indore- 452010, Madhya Pradesh
hello@usetone.ai